The Navigator

From Presence to Performance: Benefit Strategies to Drive Employee Engagement


In today’s business landscape, understanding the nuances between physical presence and mental presence is more critical than ever. At Navigate Benefit Solutions, we recognize this distinction and strive to craft tailored solutions for your group benefit plan. Our focus extends beyond mere attendance to fostering active engagement among your employees, ultimately driving tangible business success. The difference between mental and physical presence may not be readily apparent, however, it is crucial to be aware of, as it can completely change the outcome of an event, transaction, project, or sale.  

Physical presence: Physical presence is the act of being physically located in a designated workspace or environment. It signifies the fulfillment of attendance requirements and the availability of an individual within a specific location. 

Mental presence: Mental presence goes further than physicality, it encompasses the level of cognitive and emotional engagement an individual brings to their work. When employees are mentally present, they are fully immersed in their tasks, exhibiting focus, creativity and proactive problem-solving. 

Being solely physically present is not sustainable nor conducive to the workplace’s success. Flow and productivity will see diminishing effects when employees cannot be mentally present at work due to external factors such as mental health or family obligations.  The aspect of mental presence allows for an environment where employees can confidently collaborate with each other and show up with heightened levels of commitment, and efficiency in day-to-day processes. In research done by Queen’s University, it was discovered that highly engaged employees are 21% more productive than their less engaged counterparts. Understanding the correlation between mental presence and business productivity is the foundation to an evolved workplace that leads the industry.  

An increase in engagement levels due to mental presence can result in many benefits for the company including, but not limited to: 

  1. Reduced employee turnover and training costs: The Conference Board of Canada reports that organizations with prominent levels of employee engagement have a 25% lower turnover rate than those with low engagement levels. Reduced turnover leads to cost savings associated with recruitment, training, and lost productivity. 
  2. Improved customer satisfaction: Engaged employees are more likely to deliver exceptional customer service. A study by Aon Hewitt found that for every 1% increase in employee engagement, there is a corresponding increase of 0.6% in customer satisfaction scores. Satisfied customers are more likely to remain loyal and contribute to business growth.
  3. Improved business performance: The Canadian Management Centre reported that companies with engaged employees outperform those with less engagement by up to 202%. Improved business performance can manifest in many ways, including increased profitability, enhanced productivity, and greater innovation capabilities 

To emphasize the pivotal role of happy, stress-free employees in driving business success, implementing comprehensive group benefit solutions emerges as a strategy for both attracting and retaining talent. Research indicates that benefit plans foster engagement, leading to increased mental presence and reduced instances of absenteeism and presenteeism. By offering robust benefit packages, businesses demonstrate their commitment to employee well-being and empowerment, providing vital resources for addressing diverse mental health concerns. This proactive approach ensures that employees are supported in managing stress and mental health challenges, enabling them to perform optimally throughout the workday.  

Investing in a group benefit plan with Navigate Benefit Solutions is not just about fulfilling an industry requirement; it is about investing in the success and financial future of your business by prioritizing the well-being of your most valuable asset—your employees. 

Navigate Benefit Solutions: Supporting your business success, every step of the way.